Returns & Refunds

Returns & Refunds Policy

Effective date: January 1, 2025

We want you to be completely satisfied with your purchase. If you are not happy with an item, we're here to help.

Return Eligibility

• Items must be returned within 7 days of delivery.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• Proof of purchase (order number or invoice) is required.
• Perishable goods, digital products, and personalised items are not eligible for return.

How to Initiate a Return

1. Log in to your account and go to My Account → Orders.
2. Select the order and click Request Return.
3. Choose the reason for return and submit.
4. Our team will review your request within 48 hours.

Refund Process

• Once we receive and inspect the returned item, we will notify you via email.
• Approved refunds are processed within 5–7 business days.
• Refunds are credited to your original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

Damaged or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost.

Contact Us

For return queries, email us or use our Contact Page.